EXCHANGES AND RETURNS
EXCHANGES AND RETURNS
At Barnie's® Coffee & Tea Co. we strive to provide the highest quality products and service available in the coffee and tea industry. We hope you will be completely satisfied with our products and services, but should you encounter a problem, most items (except for consumables) may be returned for exchange or refund in accordance with the policies set forth below. These policies are subject to change without notice.
Items purchased via Mail Order may not be returned for any reason without prior approval.
Most non-consumable merchandise may be returned in its original condition within 30 days of purchase for exchange or refund. Items purchased in a retail store must be returned to the store from which the purchase was made and include the original packaging and original receipt. To return items purchased via Mail Order, catalog, or website, please call customer service at 1-800-284-1416 for approval and instructions for completing the return.
The customer is responsible for all shipping and handling costs associated with any returned item(s). All items which qualify for exchange may only be exchanged for a like item having a price not greater than the original purchase price (less promotions and discounts) unless otherwise noted.
Barnie's® Coffee & Tea Co. is not responsible for user-submitted errors. This includes but is not limited to: incorrect billing and shipping information, requested shipping method, wrong coffee grind and/or type preference and requested quantities. If an error has occurred, or if you would like to cancel your order, you have three (3) hours to notify us by calling the Customer Service line at (1-800-284-1416). We cannot accept cancellations by email.
Coffee and espresso makers, brewers and grinders must be returned within 30 days of purchase, unused within the original packaging and with the original receipt. Returns after 30 days must be sought by the machine manufacturer. Machines qualify for exchange only; refunds will not be issued for any reason.
Store purchases of bulk coffees (i.e., coffee sold by the pound) qualify for exchange or refund only if there is an issue with the quality of the product at the time of sale and only if returned in the Barnie's® bulk coffee bag within 15 days of the date of purchase with a dated receipt showing proof of purchase.
Barnie's® Branded products ( which include, but are not limited to: cocoas, teas, syrups, coffee coolers, and/or any other consumable product with the Barnie's® branded name) may be exchanged within 30 days of date of purchase in their original container/packaging, unused, with the original receipt.
Internet orders of bulk coffee and/or other Barnie’s® branded products are to be addressed by calling or emailing customer service should problems arise.
REFUNDS
Shipping & Handling Charges for Returned merchandise are not refundable.
Refunds for purchases made by credit card will be made in the form of a credit to the same credit card used to make the original purchase.
Refunds for purchases made by check will be made in the form of a check issued by the company to the original issuer of the check. Refunds of this type will be processed within 7-10 business days ( to allow time for the original check to clear the issuer's bank) and will be sent, via mail, to the original issuer of the check at the address shown on the issuer's check.
For assistance, please email us at Customerservice@BarniesCoffee.com or call 1-800-284-1416. Office hours are Monday through Friday, 8:00am-5:00pm unless otherwise noted.
