Shipping Returns & Exchanges
*Free, discounted, and flat rate shipping offers (when available and applicable) will be exclusively shipped via SurePost, a service combining UPS delivery to local post offices and then United States Postal Service delivery to your address. This offer may not be combined with other offers and is subject to change or end without notice. Shipping promotions do not include expedited shipping and are ONLY available in the contiguous United States. Please see below for information on additional shipping methods.
We offer several domestic shipping options for delivery within the 48 contiguous states. We also ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, other U.S. territories, and international locations. Most orders are processed and shipped within 2-3 business days. Holidays and special promotions may extend processing time by an additional 2-3 business days. Orders are shipped Monday-Friday, excluding holidays within the United States.
We do not ship on the weekends, nor do we offer Next-Day/Overnight with Saturday delivery. All Next-Day/Overnight orders placed after 12:30 PM EST on Fridays will arrive the following Monday. We do not provide Saturday delivery options at this time.
Per company policy, any order Jamaican Blue Mountain coffee will be sent FedEx Ground, Home Delivery, UPS Ground or Express with Signature Required Service. Orders that are over $200 or more may require signature at time of delivery unless customer states to waiver the require signature.
Expedited packages may require signature at time of delivery.
APO/FPO, AK, HI, International Locations
All orders shipping to APO/FPO addresses, Alaska, Hawaii, U.S. territories and international locations are shipped through the United States Postal Service. Shipping rates do not include duties, taxes or other non-routine customs brokerage charges for international orders. Other shipping charges, surcharges or accessorial charges may apply.
- How are my shipping charges calculated? A flat rate shipping charge of $7.00 or less for standard 3-7 business day shipping is available for all orders in the contiguous United States. Otherwise, shipping charges are calculated based on the combined weight of items being purchased. In order to provide the most economical shipping rates, we suggest a minimum of any 2 items.
- Can I ship portions of my order to different addresses? Unfortunately, we cannot offer this option. You will need to place a separate order for each address when needing to ship items to multiple destinations.
EXCHANGES, RETURNS, AND REFUNDS
We strive to provide the highest quality products and service available in the coffee and tea industry. We hope you will be completely satisfied with our products and services, but should you encounter a problem, most orders may be returned for exchange or refund in accordance with the policies set forth below. These policies are subject to change without notice:
We offer free returns for exchange or refund of unopened items within 30 days of original purchase date. Customers will receive a return label upon request for standard shipping only. Refunds and/or exchanges will not be processed until returned items are received.
For opened items, we will issue a credit refund for up to one bag of coffee/tea or one box of single serve cups within 30 days of original purchase date.
Refunds do not include expedited shipping costs.
All items which qualify for exchange may only be exchanged for a like item having a price not greater than the original purchase price (less promotions and discounts) unless otherwise noted.
We are not responsible for user-submitted errors. This includes but is not limited to: incorrect billing and shipping information, requested shipping method, wrong coffee grind and/or type preference and requested quantities.
Order cancellation or changes to order are not guaranteed. If you would like to cancel or change an order, please call customer service within three hours of your order being placed, Monday through Friday before 12 PM EST.
Contact us for more information.